General Terms and Conditions
Exotic-Parts Limited is a company registered in Hong Kong. Our registered address is Yen Sheng Centre, Room 607, 64 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong.
In using the Site, you agree to accept responsibility for all activities conducted through your ac-count. You are responsible for keeping your account and password secure. If you feel or suspect that the security of your account has been compromised or if there is unauthorized use of your account, please contact us immediately.
2. Prohibitions and Failure to Comply
We may take actions against your account for activities including, but not limited to:
1. Using any technology to attempt to hide the use of multiple accounts or disrupt any of our Ser-vices in any way
2. Initiating communications that contain any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, or racially, ethnically or otherwise objectionable material
3. Advertising or sending unsolicited messages of any kind
4. Impersonating others or providing any kind of false information Exotic-Parts Limited reserves the right to terminate any account at its sole discretion We may send you an email to inform you of the termination of your account in such event.
3. Intellectual Property
All software and Content (which is defined as, or includes, any text, audio or music, video, graphics, photographs, and image) are the intellectual property of Exotic-Parts Limited and are protected by intellectual property and copyright laws and international treaty provisions. The Site is for your personal and non-commercial use only. Any non-personal and/or commercial use of the Content is only permitted when expressly authorized by Exotic-Parts Limited and/or its third party licensors. You may not distribute, reproduce, publish, sell or license any Content contained within the Site without prior consent or authorization of Exotic-Parts Limited. Any such unauthorized ac-tions may result in civil consequences or criminal penalties.
Exotic-Parts Limited reserves the right to withdraw or amend any item of the Services without no-tice. We will not be liable if for any reason the Site is unavailable at any time and for any period.
4. Third Party Links
The Site may include links to other websites or resources that are not operated or prepared by Exotic-Parts Limited. We have no control over such sites and resources and we will not accept re-sponsibility for them or be liable for any loss or damage caused or alleged to be caused by or in connection with your use of them.
5. Eligibility to Purchase
In order to place orders with us, you must meet our conditions of eligibility:
1. Be aged 18 years of age or over
2. Be in possession of a valid bank account or a valid PayPal account.
3. Providing personal and payment details that are warranted by you to be both valid and accurate (email address, real name, phone number, billing information and other requested information as indicated on the Site)
All orders are subject to stock availability and confirmation of the order price. Items in your shop-ping cart are not reserved and may be purchased by other customers.
The Site is for your personal use only. You may not purchase goods from the Site for reselling pur-poses or commercial exploitation.
6. Product Description
Exotic-Parts Limited will endeavor to ensure that the Content and the product descriptions on the Site to be accurate and complete as possible. We however do not warrant that Content and prod-uct descriptions are accurate, complete, current or error-free. Please refer to our Returns policy if you feel a product offered by Exotic-Parts Limited is not as described.
Prices are shown on the Site in Euro (EUR). Prices displayed on the Site at the time your order is accepted will be honored except in the case of obvious error. Whilst we use our best endeavors to ensure that all prices appearing on the Site are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of recon-firming or cancelling your order. If we are unable to contact you, we will treat the order as can-celled.
If your bank ore PayPal account is not denominated in Euro (EUR), the final price charged in your currency will be calculated by your bank in accordance with the applicable exchange rate on the day your bank processes the transaction.
We accept payments made by PayPal and wire transfer. Please note that we do accept payment by Cred-it/Debit card only through PayPal, but PayPal registration is needed for that. For more information please visit www.paypal.com.
By placing an order using one of the above payment methods, you confirm that the accounts used are yours or that you have been authorized by the owner to use them. If your payment service provider refuses to authorize payment to Exotic-Parts Limited, we will not be liable for any delay or non-delivery.
Our payment processes meet the stringent international security standards set down by the Pay-ment institutions to make your shopping experience safe and secure. In absence of negligence on our part, we will not be liable for any loss you may suffer if any third party procures unauthorized access to any data you provide when using our services.
9. Acceptance of your Order
Once you have entered your personal and payment details and placed your order, we shall send you an email acknowledging the receipt of your order. This email is only a confirmation of receipt of your order and does not constitute an acceptance of your order. Your order will be accepted and the contract between you and Exotic-Parts Limited will be completed when we send you an email to confirm the goods have been dispatched to you. Only the goods listed in the confirmation email sent at the time of dispatch are included in the contract formed. All sales contracts are therefore concluded in Hong Kong SAR and are written in English.
Exotic-Parts Limited reserves its right not to accept an order for any reason at its sole discretion. Such reasons include, but are not limited to, one of the following:
1. The product you ordered is out of stock, or is withdrawn due to its failure to meet our quality standards or due to the shipping restrictions applicable to one or all of the ordered items.
2. We identify a pricing or product description error.
3. We are unable to obtain authorization for payment.
4. You do not meet the eligibility criteria to purchase as set out in this GTC.
Our Customer Service team will contact you as soon as possible if there are any problems with your order.
10. Shipping and Collections
Delivery: generally within 24 hours after receipt of payment. Delivery time (in general):
|1-2||Slovakia, Austria, Hungary|
|2-5||Other EU countries|
|4-6||Other European countries (without the time for processing, customs clearance and handing over).|
|5-12||North and South America, Australia, Asia, Africa (without the time for processing, customs clearance and handing over).|
On request we can ship UPS Express within 1-3 business days worldwide. Information on prices will be sent on request.
Our team will try their best to meet these estimates but cannot guarantee that such estimates must be met.
Exotic-Parts Limited insures each order through transit up until it is delivered. If the recipient is not the original purchaser, or in case of delivery of a gift, then you accept the signature of the re-cipient as an evidence of delivery and fulfilment of your order by Exotic-Parts Limited. You also accept the associated transfer of responsibility in the same way. Exotic-Parts Limited reserves the right to update its shipping policy at its sole discretion without prior notice.
In order to provide you with the best possible online shopping experience, Exotic-Parts Limited maintains a 1 Month return policy (except damaged or electronic items). If for any reason you are not 100% satisfied with your purchase, you can return your order for a full refund or exchange.
1. You can return your order for up to 1 Month from the purchase date, except damaged or elec-tronic items.
2. Products must be in the same original condition and must be returned in equivalent packaging
3. Please note that we will not be able to provide a refund on any return shipping fees.
4. Please refer to https://exotic-parts.com/return-policy for more details on our returns policy
12. Your Rights
Nothing in the GTC is intended to affect your rights under the Law in Hong Kong SAR.
Views expressed in any media by the designers, companies or third parties, whose products are sold on the Site or with whom we are associated, are their own. Exotic-Parts Limited takes no re-sponsibility for any such views as they do not necessarily reflect ours.
Exotic-Parts Limited does not guarantee that the use of the Site and Services will be error-free or that the Site or the servers that make it available are free of viruses or other harmful components. We recommend all users of the Site to ensure they have up-to-date software, including anti-virus, installed.
Some events may happen beyond our reasonable control, such as adverse weather. Under such conditions, Exotic-Parts Limited will always do its best to aim at maintaining its Services but will not be responsible for failing to meet any obligations in this GTC.
14. Indemnity and Waiver
At our request, you agree to compensate us fully and hold us, Exotic-Parts Limited (including its officers, directors, agents, affiliates, licensors, and suppliers), harmless from and against all liabili-ties, claims, expenses, damages and losses, including legal fees, arising from any breach of the GTC by you. This includes the use of the Site by any other persons using your account caused by your action or inaction.
If you breach the GTC and we take no action against you, it is no wavier for us to exercise our rights and remedies in any other situation where you breach the GTC.
We have our complaints handling procedure that we will use to try to resolve any disputes when they first arise. Please contact our team for any order related complaints or comments.
Exotic-Parts Limited respects the intellectual property of others. If you have reason to believe your work may have been used in the Site without your permission, please contact us following this complaints handling procedure.
16. Governing Law and Jurisdiction
The GTC, together with all our policies and procedures, are governed by and construed in accord-ance with Hong Kong SAR law. The relevant courts of Hong Kong SAR will have exclusive jurisdic-tion in the event of any dispute or claim associated with these GTC.
Version: August 2018