Shipping Policy

What locations do you ship to?

We ship to about 200 countries worldwide. The shipping costs can be found on the product page under Shipping or on the checkout page. If your desired delivery location is not listed, send us an inquiry. We package & ship orders to nearly every country across the globe but transit time will vary from location to location. 

Can I save shipping costs if I order several products at once?

Yes! The shipping costs are calculated based on the volumetric weight. In the case of a bulk order, the total dimensional weight of the products is calculated automatically and you only pay the shipping costs for the calculated dimensional weight. Depending on the place of delivery, you can save considerable shipping costs and do something good for the environment.

How long does an order take to arrive once shipped?

All orders are processed and shipped as soon as possible, depending on the fastest shipping method available to your location.

Delivery: generally within 24 hours after receipt of payment. Delivery time (in general):

Working days

Countries

1-2

Slovakia, Austria, Hungary

2-3

Germany

2-5

Other EU countries

4-6

Other European countries (without the time for processing, customs clearance and handing over).

5-12

North and South America, Australia, Asia, Africa (without the time for processing, customs clearance and handing over).

On request we can ship UPS Express within 1-3 business days worldwide. Information on prices will be sent on request.

Depending on your location, you might receive items much earlier. Please allow extra time during our busy season as postal delays are out of our control. Additional factors such as distance, customs, natural disasters may cause further postal delays. Tracking information, including the carriers, are provided with every order. Every order is ensured, if your package does not arrive you are eligible for a refund or replacement. Please reach out to info@exotic-parts.com for additional assistance in this matter. 

Will I receive a tracking number for my package?

Tracking numbers will be sent as soon as we are able to ship your order. Sometimes additional delays may arise that are beyond our control such as postal delays or customs inspections. Thank you for your patience and understanding.

What do I do if my order is lost in the mail?

Each order will be sent with insured shipping & handling to prevent lost packages. If your order happens to get held at customs, lost in transit, or returned to us for any reason, we have your back! The postal service is out of our control once your package leaves our warehouse. However, in cases like this, because the packages are insured, we will send you a new package with full tracking, if possible. Please see our Return Policy for when these might be applicable to shipping situations.

Are there any hidden customs fees or import taxes?

All prices on our webpage are displayed in EUR with all taxes completely covered on our end. However, depending on your location and laws in your area, you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its destination, which are determined by your local customs office. Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Extended Delays

In some instances, the delivery time may take longer than our policy states. If this is the case, please contact us as soon as possible and we will do everything we can to help you resolve any situation that we have control over.